There was some extremely subtle coil whine, but this wasn't noticeable once the fans were going. These differences in performance showing aren't hard and fast rules. These are fairly big swings that will affect clock speed and thereby performance. But now, we’re going to focus on just one game, Shadow of the Tomb Raider. While we hope the new 2nd generation machines being released by Dell this month will be much better, owners of the Area 51m R1 are entitled to everything they were promised. Yes, it can get hot, however this seems to be down to the higher power limits that are configured. Alienware kicks up Aurora, Area 51-m, m15, and m17 performance & cooling The Aurora R11, Area-51m R2, m15 R3, and m17 R3 pack a ton of performance upgrades under the LED-lit hood. The Aurora and Aurora Ryzen Edition will soon come with NVIDIA GeForce RTX 3090 and 3080 graphics options, as well as cooling and thermal designs meant to prioritize gaming performance. So just how hot does it run and does this cause any problems? The CPU would run up to a hundred degrees Celsius, however I'm showing average temperatures here as it would throttled back down a bit once a hundred was hit, making 99 the highest reported average. Coal was a little louder, balanced and performance were a little louder still though about the same as each other. Air comes in from the bottom in through the vents above the keyboard and is exhausted out of the left and right sides towards the back and rear left in right corners.There are a couple of fans inside with heat pipes shared between the CPU and GPU. Coming to thermal performance, if you play games with the quieter fan modes selected, you'll observe some thermal throttling. This is because of the power limits. The m15 R2 is available in different configurations, mine has an Intel i7 9750H processor Nvidia RTX 2080 Max-Q graphics and 16G of memory in dual channel, so expect different results with different specs. For all the gaming benchmarks we showed, we used the High Performance profile for power, and Performance for the thermals. With some gaming laptops costing over $5,000, owners of these defective machine certainly have the right to be upset. Thermal Controls give you access to your Alienware's management thermal system controls so you can monitor thermal status, adjust thermal control of system fans, and change the status of active venting. The Area-51m's results were recorded with overclocking off, and thermal mode set to Balanced in the Alienware Command Center. 1080p gaming is insane and with some tweaking, 4K60 gaming is achievable. This behavior also seems to introduce inconsistent CPU performance. On Geekbench 4, the Alienware Area-51m scores 5584 points on single core and 27324 points on multi-core performance. We also believe Dell has engaged in deceptive business practices which are illegal in many states. I tried making a custom fan profile in the Alienware command center software and set both to max speed, but I had the same issue is the full speed profile. Area around power button became almost untouchable. ... During our gaming sessions this machine stood up well in terms of thermal performance. Let's find out and see what improvements can be made to thermals and performance. With just days until the new Area 51m R2 laptops are released, owners of the first generation Are 51m R1 machines are outraged by overheating problems. These machines cost thousands of dollars but many gamers were attracted to Alienware’s top performance and the promise of what Dell called “unprecedented upgradability.” Dell’s advertisements suggested its core components – the CPU and the GPU – were fully upgradable. There are different factors which will vary results, primarily the temperature of the room you're running in, application of thermal paste and even the specific hardware, which comes down to the Silicon Lottery. At idle in quiet mode it was completely silent. Alienware CC settings are: Overclock 1 Performance Thermal High Performance Power On stress tests (AIDA64) the CPU doesn't go over 85c after 20 mins and GPU 71c with no throttling. To counter this, I have to always keep the Air Conditioner in my room running…, “I’ve attached a screenshot showing CPU temperatures soaring well above 90 degree C even when the load is not that high.”, “I bought mine a year ago and have the same problem for a long time… Still, it often ends with a throttling and sometimes with a blue screen of death and/or simple system shutdown even with all fans on. ), Preferred method of contact (email or phone), Please describe any conversations or correspondence you may have had with Dell regarding upgrades, refunds, overheating, performance or warranty issues, Whether you purchased online from Dell.com, by phone from Dell or from a third party (Best Buy, Amazon, etc. !, no 11 hours of battery life, only 3-4 and many issues with the control center). Purchasers who relied on these performance and upgradeability claims and on Dell’s advertising campaign may be entitled to significant cash damages. Many other laptops will just cap the process of wattage to 45 watts and call it a day. Let's take a look at a CPU early workload with the GPU idle. Call us anyway. “I have a 1 year old m15 r1 but had the same overheating problems. We can see cool and quiet cap the processor - 25 watts while balanced and performance seemed to run at 33.75 watts. 0. It gets so hot that I cannot keep my hand there for more than a few minutes. Dell is introducing the Alienware Command Center, so you don’t have to be a hardware genius to tweak your system for gaming. Shrinking high-end components into a chassis that’s almost half the size of its predecessor while maintaining comparable running temperatures is proof of the innovative engineering that’s been applied to this laptop. This explains the higher temperatures earlier. Filed Under: Active Investigations, Dangerous Drugs - Defective Products, (Don’t see what you are looking for? As we began talking to these owners, we realized that many report overheating problems. Thermals were tested with the 21 degrees Celsius ambient room temperature.Idle results down the bottom were on the warmer side but no real issue with that. Playing more CPU intensive games like Watchdogs 2 worked alright in quiet mode too. However, as this is a review unit that I have to send back I'm not able to change the paste, otherwise the next reviewer will unknowingly report different results due to what I've done. Let me know what you thought about the thermals from the Alienware m15 R2 gaming laptop down in the comments. Alienware m17 R2 (Image credit: Future). The way to change this is apparently in the Alienware Command Center Fusion tab under thermal settings. And it gets really hot.”. Today we believe that the performance of these top end machines aren’t as advertised, that many machines overheat or burn up and that the promised upgrades have never materialized. I've tested Shadow of the Tomb Raider with the highest setting preset using the games benchmark tool. Let's actually see how games perform with these different settings. It appears that many users are forced to choose between slow performance or machines the “blue screen of death.”. Cool mode didn't see too much difference. First It Was False Promises of “Unprecedented Upgradability”, Now Its Performance Issues and Overheating – Alienware Area 51 Investigation Expanded. “At release and for a short time afterwards, some machines were burning up specifically the MOSFITS used were not of sufficient tolerance for the voltages going through them, it APPEARS that instead of fixing the engineering issue or upgrading the poor quality MOSFITS used on the motherboard, Dell appears to have made the questionable decision to lower the performance and consequently the heat generated by locking the thermal limit setting to 75C to avoid more burned units and the cost of repair of every already sold and to be sold Area51m.”. Would like to know how other people get on with this profile. Mahany Law in cooperation with our partners at Hochfelsen Kani have now expanded our class action investigation to include overheating and resultant performance issues. 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